Here's what it's like to work at the local hardware store

Madeline Roche • Jun 17, 2019 at 10:49 AM

EDITOR’S NOTE: The “Mad about…” series involves day-in-the-life stories about local workers. Reflector Correspondent Madeline Roche spends time doing their jobs and then telling readers what it's like. If you would like your business to be featured, call 419-668-3771 or email madelineroche@norwalkreflector.com.

Rebecca Wilson has “forgotten more about hardware than most men know,” said Cliff Cannon, a Norwalk resident and frequent customer at the local Ace Hardware.

Wilson serves as manager of the store at 111 Whittlesey Ave. She has worked there since its opening in May 2013 but had experience in hardware prior to that, including as an employee at Willard’s Ace Hardware.

I recently observed Wilson in action as I played the role of a hardware store employee.

As I wore an Ace Hardware vest, customers asked me where something was or if we carried a certain product. It was an eye-opening experience.

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