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Comfort Keepers abruptly closes in Norwalk

Cary Ashby • Mar 11, 2019 at 3:41 PM

The Norwalk office of Comfort Keepers Home Care Agency has closed without any explanation.

Since 2004, Comfort Keepers provided various types of home care in Norwalk, Sandusky, Fremont, Toledo and neighboring communities. According to a business card, the organization offered nursing, personal care aides and “emergency response services” in Erie, Huron, Sandusky, Ottawa and Lucas counties.

Facebook and Twitter accounts associated with Comfort Keepers offered no explanation for the closing of the Norwalk office. A sign posted on the door at 77 Whittlesey Ave. said “sorry we are closed. Please place time sheets in the mail slot. Thank you.” The door was locked as of early Monday afternoon.

A regional director who declined to be identified said each Comfort Keepers is “independently owned and operated,” so “they would have to provide an explanation.”

Co-workers of a Sandusky woman who worked for the business a couple years received texts Monday morning that said Comfort Keepers was closed, but the texts didn’t provide any further details, said the woman’s husband, who declined to be identified. He also said at one point “nobody was being paid” in the Norwalk office and there were rumors “they weren’t doing well” and might have to shut down. 

The Comfort Keepers website — https://norwalk-337.comfortkeepers.com — lists seven Norwalk employees, including three “home health registered nurses.” Franchisee Penny Gregory and human resources manager Darla Wright were unavailable for comment.  

Comfort Keepers was geared toward providing assistance for “Norwalk seniors who wish to remain independent at home” and “specially trained in-home care staff” also provided “special services, such as dementia care and Alzheimer’s care.”

“Our customizable senior care services can help with personal care, housekeeping, transportation and meal preparation. Caregivers also provide companion care for those we serve,” also according to the website.

Each Comfort Keeper was required to “pass extensive background checks and complete continuing education. They are bonded, insured and covered by workers’ compensation insurance to protect our clients and their families,” according to the website. 

“Every member of Comfort Keepers Home Care Agency is professional, passionate and well trained. We conduct a thorough screening and interviewing process to identify the best home care providers and only those who pass this process go on to complete training to deliver our special brand of senior care and become caregivers with Comfort Keepers Home Care Agency. What truly sets our people apart, though, is their natural gift of caring for others.”

Other home health care options for area residents include Fisher-Titus Home Health Center and Care Companions of Norwalk.

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